TERMS OF SERVICE, new

 

I. Application of These Terms and Conditions

These “Terms and Conditions”, as operated by Thunder Rock School Pte Ltd (“TRS”), shall govern your relationship with TRS, including but not limited to, the use of the TRS website (www.thunderrockschool.com, the “Website”) to manage your bookings, communication and purchases with TRS, as well as the use of and attendance at TRS. 

By your attendance at TRS and usage of the Website and facilities, you signify your acceptance of the Terms. If you do not agree to this, please refrain from using the Website, purchasing a TRS lesson, booking a TRS lesson, and/or attending a TRS lesson.

TRS has the rights to amend this information without notice. The Terms may be revised at any time by updating this posting. By using the Website or buying TRS lesson packs, booking lessons, buying merchandise, your communication with TRS, and your use of and attendance at TRS rooms/studios, you agree to be bound by any such revisions. TRS clients are encouraged to check this document periodically to stay informed of current guidelines.

II. Booking Lessons

Only Newcomers who have never been to TRS, or attended any TRS lessons are entitled to a free trial lesson. Contact us and provide the student’s interest and information, and you will be provided with a unique code to book a free trial lesson. Otherwise, you will need to purchase a lesson pack on the TRS Website before a booking can be made. Bookings can also be made at our Front Desk in person. A maximum of one parent/guardian is only allowed to sit in during a free trial lesson.

We highly recommend that you plan to be at the TRS ten (10) minutes before the start of your lesson, to allow for any travel challenges, and simply to give yourself the time to check-in and be ready.

TRS Closure: We are closed on these public holidays for 2023:

  • New Year’s Day - 1 Jan

  • Chinese New Year Eve - 21 Jan (Open from 10am - 3pm Only)

  • Chinese New Year - 22, 23 & 24 Jan

  • TRS School Concert - 12 March

  • Good Friday - 7 April

  • Hari Raya Puasa - 22 April

  • Labour Day - 1 May

  • Vesak Day - 2 June

  • Hari Raya Haji - 29 June

  • National Day - 9 Aug

  • TRS School Concert - 9 Sept

  • Deepavali - 12 Nov

  • End of year holiday - 24 Dec - 1 Jan (Open on 2 Jan 2024)

III. Cancellation Policy for Booked Lessons

You are able to cancel your lesson booking without any charges or loss of lessons from your Lesson Pack up until 12 hours prior to lesson commencement time. Should you not cancel your lesson before this time, or simply not show up for the lesson, you will incur a late cancellation charge of one lesson credit if you're on a regular Lesson Pack or Single lesson purchase.

Cancellations can be made through the TRS Website and at our Front Desk in person or by contacting TRS.

Cancellations done by the school will automatically be returned as a lesson credit into your lesson package.

IV. Late Coming and Early Departure

If you are running late for your booked lesson, we ask that you call TRS to let us know you are on the way. However, there will not be any time extensions should you turn up late for lessons.

Students are strongly discouraged from leaving before the end of a lesson, unless in an emergency. If an early departure is made by choice, your lesson will not be returned.  

V. Lessons and Lessons Packs

Purchases of lessons or Lesson Packs can be made online on the TRS Website. Alternatively, payments can be made in TRS for regular Lesson Packs. We accept payments via Stripe (Visa and MasterCard) if you make your purchase through the TRS Website. We accept payments via contactless payment and Visa or MasterCard Credit Cards if you make your purchase in TRS. Your Lesson Pack will initiate on the date of purchase. You can view all Thunder Rock School lessons and Lesson Pack prices on the TRS Website.

You cannot gift your lessons, redeem them for cash, or onsell them outside of TRS. Any lessons or Lessons Packs that have been purchased anywhere other than TRS will not be honored.

Lessons and Lessons Packs do expire. The expiration dates of your Lesson Packs can be found in your Lesson Pack purchase receipt via email entitled ‘Product Order’. These validities vary based on Lesson Pack sizes. Promotional Lesson Packs may also carry different validity periods. We will send an email notification to the address assigned to your profile a month before the expiration of your package.

Future lesson prices are subject to change, however, TRS will honor your lessons or series of lessons until the expiration date and no longer.

VI. Retail and Merchandise

All retail and merchandise sales are non-refundable at TRS. All merchandise, with the exception of sale items (if any), may be exchanged within seven (7) days of the initial purchase date, as long as the product is unused and unsoiled, with all tagging still intact. 

TRS will occasionally, at its own discretion, conduct sales on TRS Merchandise and other products. All sales on discounted product are final.

VII. Lost or Damaged Personal Property

TRS maintains CCTV at all lesson rooms common areas. Regardless of care taken to avoid loss, TRS is not liable or responsible for any damage, theft, loss, or destruction of personal property within the premises.

IX. Waiver and Release

By signing up for and/or attending lessons, events, activities, and other programs and using the premises, facilities and equipment (individually and/or collectively, the "Lessons and Facilities") of TRS, you hereby acknowledge on behalf of yourself, your heirs, personal representatives and/or assigns, that there are certain inherent risks and dangers in learning/rehearsing at TRS. You acknowledge that some of these risks cannot be eliminated regardless of the care taken to avoid injuries and that TRS and the TRS Team will not be liable for any injury or damage should you choose to participate.

XI. Dispute Resolution

At TRS, we do our best to make sure you have a great experience every time. Whenever someone purchases a TRS lesson pack, we feel indebted to that individual by way of excellent service. We do acknowledge that from time to time, our expectations don’t align. Should this happen, we hope you will give us the opportunity to try to address any challenge you may be facing at TRS. To do that, please e-mail us at info@thunderrockschool.com or write to us at Thunder Rock School Pte Ltd, 227A Upper Thomson Road, Singapore 574359. Attention: TRS TEAM. Please include: (1) your name, (2) your address, (3) a description of your concerns, and (4) a description of the specific relief you seek.

XII. Intellectual Property Rights

The trademarks of TRS are proprietary to TRS and may not be used by you for any reasons other than as expressly permitted by these Terms. All Website and content, design, text, graphics, and interfaces; the collection, selection, and arrangement thereof; and all software are property of, or duly licensed to, TRS. You have the right to view, electronically copy, and print in hard copy portions of the Website for the sole purpose of making lesson bookings, purchases, or other personal use.

Any other use of materials on the Website, including modification, distribution, or reproduction for purposes other than those noted above, without the prior written permission of TRS, is strictly prohibited.

You acknowledge that TRS and/or third-party content providers remain the owners of all Website and that you do not acquire any of those ownership rights by downloading, copying, or using any such material in accordance with these Terms. TRS may discontinue or remove the Website or any portion thereof, or discontinue your right to use the Website or any portion thereof, at any time.

XIII. Use of the Site and TRS Room By Minors

If you are under the age of 16, you must seek the permission of a parent or guardian before accessing and/or making any lesson bookings.

XVI. Choice of Law

The Terms are governed by the laws of Singapore.

XVII. Contact Us

If you have any questions about these Terms you can reach us at info@thunderrockschool.com.

All terms and conditions are subject to change.

PRIVACY POLICY

By purchasing a lesson pack and booking a lesson, you agree that Thunder Rock School Pte Ltd may collect, use and disclose your personal data, as provided in this application form, or (if applicable) obtained by our organisation as a result of your enrolment, for the following purposes in accordance with the Personal Data Protection Act 2012 and our data protection policy:

The processing of enrolment as a student to Thunder Rock School Pte Ltd.

To contact you or your emergency contact regarding lessons, news, updates and others via information provided.

Your information will be provided to Music Examination Boards, Music Performance Platforms/Venues or other organisations when required. You will be notified when your information is needed by any aforementioned.
You reserve the right to remove your information upon notice of course termination. Otherwise, your information will be retained and you may receive further news and updates regarding the school.

Thunder Rock School Pte Ltd owns and is allowed to use any photos/videos taken at our school/school events of registered students on any platform.

By agreeing to the terms and conditions, you are consenting to the use of your images in marketing and promotional materials.

Thunder Rock School Pte Ltd reserves the right to change our terms & conditions at anytime without prior notice.